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Information COVID-19

Our top priority at AMResorts Europe is the safety and well-being of our customers. Given the situation created by COVID-19, we would first of all like to express our solidarity with all those people affected.
In the light of the extraordinary situation and in compliance with new regulations in Spain (Royal Decree 463/2020), and also in order to protect the health of each and every one of us, we have been forced to temporarily close our hotels in Spain. Please check the scheduled reopening dates that appear in this document.
If you already have a booking in one of our hotels for the next couple of months that is affected by the closure, please contact your travel agency or the online travel agency through which you made the booking, or contact us directly if you made your booking through or through our Call Centre using this contact form or using our customer service phone number.
Flexibility and changes
We have adapted our cancellation policies to provide the maximum possible flexibility for our customers. The changes allow customers to change the dates or details of any bookings affected by the closures.
Opening date for hotels affected by closure
Given the uncertainty with regard to the evolution of the COVID-19 crisis and further measures that may be taken by the government, these dates are subject to possible changes. Check this page for updated information.


MALLORCAPEGUERASecrets Mallorca Villamil Resorts & SpaJune 15, 2020
LANZAROTEYAIZASecrets Lanzarote Resort & SpaJune 15, 2020
LANZAROTEYAIZA / PLAYA BLANCADreams Lanzarote Playa Dorada Resort & SpaJune 15, 2020


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