MEINE RESERVIERUNG

+49 0800 555 57 57

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Bester Online-Preis

Exklusive Angebote

Später Check-out (bitte überprüfe Verfügbarkeit)

18 Erwachsene

Kostenloses WLAN

 

 

Information COVID-19

The situation created by the spread of COVID-19 is challenging us all and demands responsibility and commitment from us. Look after yourself, and those around you, and we will all be travelling tomorrow.


 

The health and safety and well-being of our guests and our team are our top priority.

 

For this reason, and in view of the spread of COVID-19, at Apple Leisure Group Europe we continue to comply with the restrictions on our activity established by the competent authorities and we contribute to the diffusion and compliance of our professionals with regards to the necessary health recommendations.

 

We have also adapted our customer service policies to the demands that the current changing environment requires from us.

 

Continuous monitoring

 

We are in continuous contact with government entities, with the health departments of all the areas in which our establishments are located, and with the rest of the tourism sector to be able to constantly update our protocols and procedures.

 

Cancellation Policy

 

Our cancellation policy depends on the rate chosen on our website:

Full Payment at Hotel Rate:  Reservations can be cancelled free of charge, up to 3 days before arrival. If the reservation is cancelled within 3 days, the cancellation cost will be 15% of the total price of the reservation.

Superflexible Rate: This rate gives you the option of paying a 15% deposit or the full amount when making the reservation. The reservation can be cancelled free of charge up to 7 days before arrival. If the reservation is cancelled within the 7 days, the cancellation charge is 15% of the total of the reservation.

 

Personal attention

Our team are at your entire disposal. However, given the current situation, we are receiving a high volume of calls and sometimes the response time from us may take a little longer than usual. For this reason, if you are not travelling within the next 72 hours, please try calling again in a few days or on the other hand, take the time to complete our online form, so that our team can contact you as soon as possible.

 

Status of our Hotels in Spain

 

Due to the decree of State of Alarm from the Spanish Government, all our establishments in Europe are currently closed.

 

Thankyou

 

Even in these difficult times, we remain by our guests´ side and at your service, and we thank you for your trust in ALG. We are living in a constantly changing situation, and for this reason, we are committed to periodically sharing clear and concise information on the measures that we are implementing, so that you are able to make the necessary travel decisions  with complete peace of mind.

 

We are confident that if we all act responsibly, better times will follow. From our family to yours, we hope you keep safe.